Canfora - Capri Sandals

I ordered a pair of sandals I am from the UK. Shipping was given as 10 days. No sandals shipped no contact made so I contacted Canfora for an update. No immediate response so chased them up again only to be told there was a delay and they aimed to ship them the following week. Still no sandals or update thus once again I am chasing them up several times. I was assured they would arrive for Mother’s Day - my special occasion however they did not. They were now over a month late. I therefore cancelled the order. No immediate refund it took over a week and more emails. Customer service was in all honesty abysmal considering they are a family run business for many years and their reputation relies in the main on this. Had they had kept me updated I may have reconsidered my option. I recommend if buying for a special occasion or your Summer holidays to plan 6 months ahead or you will be another disappointed customer. I dare say Jackie O didn’t encounter this treatment.

You cannot miss Canfora if shopping in Capri! Amazing shop and perfectly fitting sandals hand made in less than an hour.

Buyer beware!! I ordered 2 pairs of sandals online and only ever received one (long after the website promised it would take). Despite many emails and texts, I got no satisfaction. When I contacted AMEX to get a refund, more than 60 days had passed so I was out of luck. Don’t make the same mistake….

I was so excited to visit this store and buy sandals. I purchased 2 pairs, one of which was the Aurea model. Within 12 months and only a handful of wearings, one of of the light blue rhinestones fell out and was lost. I have reached out to Canfora several times and have never received a response. My request was simply that they mail a replacement rhinestone and I would pay for the shipping. Not only did they not respond, but they removed my post with this request from their FB page. Considering the 450 euro price tag, one would expect a response or an offer to assist with the rhinestone. Unfortunately it appears many others have experienced this miserable, disrespectful, and sub-par customer service. Go elsewhere for your sandals. Faulty workmanship, poor attitude.