Hotel Mamela

Have been to Capri maybe 8x. First time staying at this hotel. Great breakfast and an excellent location, all within easy walking distance of everything. The rooms are very clean, and the hotel is well maintained throughout. The pool is beautiful and a great place to relax. The only area that could make the stay even better is the concierge service. It would be helpful if they took a more proactive approach by offering suggestions, asking guests about their plans, and assisting more thoroughly with reservations to help guide the overall experience. Would stay here again!

My recent stay at Hotel Mamela in Capri was unfortunately overshadowed by the hotel’s handling of a lost item. After checking out on June 12, I realized that I had left behind a gold necklace that holds significant sentimental and monetary value. We are extremely confident the necklace was left in our room, as the last photo taken before checkout clearly shows me wearing it the night before, and it was never packed with our belongings. What has been most disappointing is not necessarily that the item has not been found, but the lack of urgency and communication from the hotel. Responses have been slow, and there has been little indication that a thorough investigation was conducted. As a guest, I expected a higher level of customer service and concern regarding such an important matter. Luxury hospitality is measured not only by beautiful rooms and stunning views, but by how guests are treated when problems arise. Unfortunately, our experience left us feeling unheard and unsupported. I sincerely hope the hotel takes lost-and-found matters more seriously in the future and makes a greater effort to assist guests facing similar situations. This version is firm, credible, and more likely to be taken seriously by future guests and hotel management.

We always return with pleasure to the hotel Mamela now a landmark on Capri. The rooms are clean and comfortable, the breakfast varied and quality, and the pool is perfect for relaxing. Also excellent is the pool bar and restaurant, with attentive service and very good dishes a special praise to Yapa. But what really makes this hotel special is the staff. Everyone is kind, professional and always ready to help, but a special thanks goes to Francesco who follows us from the moment of booking. Throughout your stay she takes care of every detail, anticipating our needs and making sure everything is perfect. Such personalized attention is really rare to find. It is thanks to this combination of excellent services and human attention that we keep coming back: here we do not feel mere customers, but guests welcomed with warmth and professionalism.

We stayed at this wonderful hotel for 4 days in late April. Upon our arrival we were offered a very large sea view suite with immense terrace well above the one we had booked and it was an extremely appreciated gesture. Breakfast on the sea impeccable, very varied that satisfies both sweet lovers and those who prefer salty.... fresh specialties and impeccable service of the waiting staff. All taken care of in detail. A special praise to Francesco who followed us during our stay making it unforgettable and, note not recently, I emphasize that Francesco made sure that we could use our room until early afternoon, which allows a relaxed departure and to enjoy all the comforts before the return trip. Every customer need is met and the staff is exquisitely kind and smiling. We will definitely come back to you. Thank you for the great welcome and for making our holiday in the wonderful Capri even more beautiful.